I - Your contract with Dayin
II - Product validity & amendments
III - Prices & payments
IV - Modifications, refunds & cancellations
V - Insurance
VI - Disclaimers
I - Data controller
II - Data usage
III - Data storage
IV - Data recollection
V - Cookies
This page was last updated on July, 4th 2024.
We want to provide you with the best experience. And for that, we believe that everything must be clear and transparent between us to make sure we can work in the best conditions and you can get everything you wished for.
When you make a booking with Dayin you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. These conditions in conjunction with the information set out on our website form the entire agreement between yourself and Dayin.
DayIn reserves the right to change these terms & conditions without notice.
DayIn offers you the opportunity to purchase tourism-related products and services without registration. Each product and service includes the following features, which you automatically agree to upon purchase:
– booking the tour/trip, part of it or a specific experience, in the cities in which we are present;
– assistance from DayIn staff, to the best of their abilities, for the duration of the service;
– opportunity to notify you about new or alternative products and services similar to what you are buying.
Products offered by Dayin are valid as per the dates and times displayed at bookadayin.com.
Dayin is not responsible or liable for any information that it does not directly provide.
Dayin reserves the right to cancel, change or substitute any tour that you have booked at bookadayin.com, at any time, for any reason.
All date and time calculations are to be made in the time-zone of the city in question. e.g. If the tour is meant to take place in Paris, Central European Time (CET).
Dayin reserves the right to change the start time, date, meeting point of any tour or service you book through Dayin or any affiliate companies. Changes like these happen in response to changes in the tourism landscape.
Communication of said change will take the form of both an email and phone call or text message to the contact information provided upon booking.
Prices are fixed at the time of booking and generally will not be subject to surcharges. The only exception to this will be an increase in our costs arising as a result of any government action or ticket price increase without warning.
Museum tickets/admissions are also subject to change without notice due to the addition and removal of exhibitions by the museums. We only state this to reserve the right but have never had to enforce it.
Our tours and experiences are able to be viewed in multiple currencies, but payment takes place in Euro (€).
Promo codes and special “offers” are subject to the terms of each offer. This means that the details of the offer described in each place of advertisement. In addition :
- You cannot use two promo codes at once in any situation.
- Promo codes are valid only for their advertised discount. If an additional amount is discounted due to technical issues with our website or human error, Dayin has the right to request additional payment to cover the difference. If the client refuses to cover the difference, Dayin will amicably cancel the tour.
- Promo codes are usable only for the persons that they are offered to if received via email unless explicitly written otherwise.
- Promo codes are not a “right” nor an “entitlement”. They are usable only as described and are not applicable to past purchases.
All requests for booking modifications/amendments must be directed to the Dayin team via email at contact@bookadayin.com, telephone or via our webform.
If you request a date/time change Dayin will attempt to honor your request. However Dayin cannot guarantee date/time change requests as all requests and amendments are subject to availability. For change requests made within the 24h before the tour, Dayin will make reasonable attempts to accommodate, but will charge fees associated with but not limited to the ticket cost and personnel cost to acquire/change tickets.
Cancellations may be subject to a cancellation fee, which may vary by tour, situation, or case. Fees are not limited to, but could include the ticket cost for tours that require the purchase of a ticket in advance. All cancellations should be submitted via email at contact@bookadayin.com. No refund will be given for cancelations made within 24 hours of a tour. No refund for a tour is available once the tour has commenced.
If you are concerned about the possibility of cancellation or nonrefundable costs, we recommend the purchase of travel insurance.
Cancellation due to Force Majeure or reasons beyond our control will result in a refund. This will be decided at the discretion of management on a case by case basis.
On a less frequent basis, tours can be subject to a date change. If the change is unacceptable to the user and no alternatives are possible, Dayin will offer a refund at the discretion of management on a case by case basis.
Dayin has done all adequate research and planning to be sure its clients are able to do all of the tours scheduled on Dayin website, but we cannot be responsible for strikes within the country or city of the tour. If there is a museum or archeological site closure due to strike, Dayin cannot take responsibility as there is no way to know in advance. We will try our best to reschedule any affected tours, but successful rescheduling to meet client needs cannot be guaranteed. Most museums reserve the right to close at an instance notice for any reason they deem necessary. Dayin cannot be responsible for choices made by archeological site, museums or church management.
In compliance with french laws, Dayin is insured for all its tours in case of any occurring incident. However, Dayin advises all clients to purchase travel insurance in every circumstance possible.
Dayin is not responsible for any loss, injury or damage that occurs during the use of its services i.e. robbery, car crash, illness, acts of terrorism, etc.
Dayin cannot be responsible for lost, stolen or damaged personal items during tours. Dayin partners with the best transport providers, attentive guides, and service providers, but it is the responsibility of each participant to keep a watchful eye on their personal effects. Dayin always recommends that travellers have adequate insurance to cover these issues.
Any minor child under the age of majority who participates in a Dayin Tour must be accompanied by an adult and supervised by an adult during the entire length of the city tour/vacation package/service. Dayin, or any person employed by Dayin, cannot take responsibility for minor children during the length of a tour.
It is highly recommended that persons needing special assistance book a Dayin private tour with a companion that is physically able and completely responsible for providing assistance. Although Dayin will do as much as possible to accommodate those with disabilities, Dayin cannot be responsible for personal assistance and, in order to ensure you get the most out of your experience, it is suggested that you book a private tour to give you flexibility with times and to ensure the best tour route is planned in advance to meet your needs.
We have nothing to hide, this is why we'll keep everything here transparent. So, let us explain the informations we process and your rights concerning it.
The Dayin website is the property of Parisii Agency based in Paris, France. We protect the data collected on this website like it's our own. We are committed to ensuring the highest level of protection of your Personal Data in compliance with the GDPR 'General Data Protection Regulation' (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the Loi Informatique et Libertés, law no. 2018-493 of 20 June 2018, promulgated on 21 June 2018 which amended the Loi Informatique et Libertés of 6 January 1978.
You can contact us any time at privacy@bookadayin.com
We may collect and store the personal data you provide to us, including when you
- answer questions on our site;
- create an account;
- subscribe to our newsletter or download content (such as a guide, checklist or template);
- submit such information to our customer service department by email, chat or telephone;
- make a booking and therefore payment.
You can always choose not to give us this information. However, in some cases it is essential for the proper performance of a service.
We use your personal data to implement and manage the services on the site and to respond to your specific requests. We also use your personal data to operate and improve our services, our site and our approach. This information is used solely by us and allows us to better tailor our services to your needs.
If you have opted-in to receive emails and mini-messages from us when you subscribe to the newsletter, you will receive emails and alpha-numeric messages about our products and promotions. We will then use the personal data you provided when you registered.
You can unsubscribe from these mailings at any time.
We collect - at the time of booking - the following info, classified as personal data:
- Name
- Surname
- Email address
We use the information in our possession in the manner described below to provide the services of Dayin. That’s how:
- we use your information to inform you about our initiatives;
- we use your data to book the trip and the experiences you requested at the time of booking;
- we use your data to contact and provide you the assistance necessary to allow you the best experience without problems the trips purchased with us;
- we use your data to keep you updated, once the trip is over, on new proposals that may interest you.
In order to validate your booking for the paid service we offer, you agree that we may use payment service providers who may collect your personal data for the purpose of enabling the proper operation of credit card payment processing services.
To pay for your purchase, you will be required to provide your billing details as well as your payment details, i.e.:
- your payment card number,
- the name of the cardholder,
- the validity date
- and security codes.
You may also be asked to provide the name of your telecoms operator, the model of your mobile phone and a valid mobile phone number in order to be able to provide purchase instructions directly through your mobile phone.
We keep details of your payments, as well as details of the purchases you make. Transaction details are held by DayIn or the service provider. This retention is for internal purposes including accounting, compliance and legal purposes in accordance with this Privacy Policy.
We do not (and will never) sell your informations to anyone.
The data provided and their use are processed solely by Dayin and our internal departments for marketing, accounting, human resources, communication, sales, customer service and quality service purposes.
They can also be shared with our partners to offer you the best of our expertise and services. They process your Personal Data solely on behalf of the company and according to the company's instructions.
Here is an updated list of partners with whom we can share your data and its purposes:
As part of our activities, we can also use external software to improve and speed up our work. Here is an updated list of the programs we use with the related purposes.
We may share information with law enforcement or in response to legal requests when it is ordered by law or ordered by a magistrate through a specific provision with legal and mandatory value against Dayin.
The site bookadayin.com in hosted by the company Amazon Web Services LLC, via the site builder Webflow.
Address of AWS: P.O. Box 81226, Seattle, WA 98108-122
Your data will be kept for the duration of our business relationship and for 3 years thereafter.
For any information on the protection of personal data, you can also consult the website of the Commission Nationale de l'Informatique et des Libertés (French National Commission for Information Technology and Civil Liberties) www.cnil.fr.
In application of the French Data Protection Act 78-17 of 6 January 1978, as amended, and of the General Data Protection Regulation, the User has the right to exercise the following rights:
- A right of access: As a data subject, you may inquire about the nature of your Personal Data stored or processed by the Company.
- A right of rectification: If any Personal Data is inaccurate or incomplete, you may request that it be amended.
- A right to object: You have the right to object, at any time, to the Processing of your Personal Data where the Company processes your Personal Data for reasons of their legitimate interest or for marketing purposes.
- A right to the limitation of the Processing of your Personal Data: You have the right to request the limitation of the Processing of your Personal Data where permitted by applicable laws and regulations.
- A right to portability of your Personal Data: If you meet the requirements of the applicable laws and regulations relating to the protection of personal data, you have the right to receive a subset of your Personal Data and to transfer it to another controller.
- A right to determine the fate of your Personal Data: The Company may dispose of Personal Data relating to a deceased individual. We will respect any instructions given by an individual regarding the retention, deletion or disclosure of their Personal Data after their death. In the absence of such directives, the Company will comply with the requests of the heirs as set out in the applicable provisions of the French Data Protection Act.
To exercise your rights, please write by email to privacy@bookadayin.com. If you believe that one of your rights has not been respected by the Company, you may file a complaint with the Cnil via its website: www.cnil.fr.
Not talking about those delicious snacks, online cookie are small files of letters and numbers that we store on your browser or the hard drive of your computer when your are browsing through the site. They help us to provide you with a good experience when you browse our website, and also allow us to improve our site.
This deposit of advertising and/or audience measurement cookies is subject to your consent, that is why you will find at the bottom of our site a banner cookies that allows you at any time to accept, configure and / or refuse the deposit of the latter. You can also change your mind at any time via the manager at your disposal or via your browser.
If you prevent these cookies from being set, you will not be able to use the basic features and the site may not function effectively.
We use the following cookies:
- Strictly necessary, these are cookies that are required for the operation of our website.
- Analytical / performance cookies, these cookies collect anonymous data for statistical purposes. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. They are also used to detect navigation problems and any other difficulties. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
- Functionality and personnalisation cookies, these cookies are used to recognise you when you return to our website. They remember your choices, settings, content preferences on the site (language, personnalisation choices...) for a tailored experience. If you reject these cookies, we will not be able to offer you certain features and some pages of the Site may not function properly.
- Third-party cookies, our website will set several types of third-party cookie, and we do not control the operation of any of them. The third-party cookies which may be set include:
Google Analytics – we use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here: www.google.com/policies/privacy/.
Facebook – we use a Facebook pixel to obtain information regarding the activities that users engage in while visiting our web pages. For information on Facebook’s Privacy and Cookie policy, visit https://www.facebook.com/policies/cookies/.
On your first visit to the Site, a banner with cookies will appear on the home page. A clickable link allows you to learn more about the purpose and operation of cookies and refers you to this page. Continuing to navigate on another page of the site or selecting an element of the Site (in particular: image, text, link, etc.) materialises your acceptance of the deposit of the cookies concerned on your computer.
You can also change your mind at any time and manage your cookies through the cookie button at your disposal on the bottom left of the page browser. Accept, configure and / or refuse the deposit of the latter.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
For more information on cookies, you can consult the CNIL website.
Photo Credits: You can find on the website a mixture of our own photos, which DayIn owns the only rights to, and Photos byvarious artists on Unsplash.
All icons: icons are from icons8.com
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